Rules for the use and refund of gift certificates
These rules apply to Komarov Wellness & Massage gift certificates purchased through the komarovmassage.lv website.
1. Receiving the certificate
After payment, the certificate is sent to the e-mail address provided by the buyer.
The certificate contains the recipient's name, the chosen session duration and number of sessions, the expiry date, and a unique number.
Please check the recipient's name and e-mail carefully when ordering the certificate.
2. Validity period
The certificate becomes valid from the day it is received by e-mail.
The validity period depends on the number of sessions purchased:
- 1 session — 1 month;
- 3 sessions — 1.5 months;
- 5 sessions — 2 months.
All sessions included in the certificate must be used within its validity period.
After the validity period ends, unused sessions expire and are not compensated.
3. Booking a session
Visits are by prior appointment.
When booking, you must state that payment is made with a gift certificate and, if necessary, provide its unique number.
Booking is subject to availability in the schedule. It is recommended to book in advance, especially if the certificate's validity period is coming to an end.
4. Transferring the certificate to another person
The certificate can be given to another person — a friend, a relative, or anyone else.
To use it, you can pass on either the certificate itself or its unique number.
No additional charge is applied for transferring the certificate to another person.
5. Refund of the certificate
The buyer has the right to withdraw from the purchase within 14 days from the date the certificate becomes valid, in accordance with the laws of the Republic of Latvia.
To exercise the right of withdrawal, you must notify this in free form by e-mail at ekomarov.0606@gmail.com before the 14-day period ends, stating the buyer's name and the certificate number.
If, at the buyer's request, the provision of services was started within the 14-day period and one or more sessions have already been carried out, the cost of the services actually provided is taken into account upon refund.
Once the certificate has been fully used within the 14-day period, the right of withdrawal ends.
Refunds are made in accordance with the laws of the Republic of Latvia.
6. Refund after 14 days
After the statutory 14-day period ends, the cost of the certificate is not refunded solely because the buyer or recipient has changed their mind.
Sessions not used within the certificate's validity period are not exchanged for money.
7. If the service cannot be provided by the provider
If the provider is unable to deliver the remaining paid sessions, the certificate's validity period is extended or the money is refunded in the cases and manner provided by the laws of the Republic of Latvia.
If the certificate recipient was unable to use it within the set period due to valid circumstances beyond their control, the validity period may be extended by agreement with the provider. The decision on extension and its length is made by the provider individually, taking into account the circumstances of the particular case.
8. Loss of the certificate
The certificate's unique number is sufficient to use it.
If the certificate has been lost or the e-mail containing it has been deleted, the buyer or recipient can contact me to restore the certificate details.
9. Additional costs
The certificate grants the right to receive the number and duration of sessions stated in it without additional payment.
If the recipient voluntarily chooses a service of longer duration or higher cost, the difference is paid separately according to the price list in effect at the time of the visit.
10. Contacts
For questions about purchasing, using, the validity period, or refunding a certificate:
E-mail: ekomarov.0606@gmail.com
Phone: +371 25 634 552
Telegram: @komarovmassage
WhatsApp: +371 25 634 552
Komarov Wellness & Massage
Lāčplēša iela 22, Rīga, LV-1011